Although our websites may provide shipping time frames, these are only estimates. They are not meant to be promises or commitments of arrival times. Please do not rely on them for your item to arrive according to those dates. Shipping time frames vary depending on many things including how many orders we receive, status of inventory, service levels and more. Please be patient and we will contact you with a tracking number as soon as it is available. TerraFormNutrition and all related entities are not responsible and cannot be held liable for the timing and/or quality of any shipping services.
TerraFormNutrition is not responsible for any additional costs that may occur through duties, taxes, and any other fees that may arise due to international customs and shipping costs. You are purchasing our products knowing additional costs that may occur are solely the responsibility of you, the purchaser.
Our policy lasts 30 days from the date of delivery, unless otherwise specified. If 30 days have gone by since the date your order was received from our warehouse, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase. The cost of return shipping is solely the responsibility of you, the customer. Exceptions to this policy may be granted if the item is defective or if you received the wrong item(s). Please contact customer service if this is the case. There are no credits, refunds or other costs that TerraForm Nutrition and its entities will incur for you to return any item purchased from any of our websites.
Please include your invoice with your order, along with a note explaining your reason for returning the item(s). Please specify if you would prefer:
2) In-Store Credit (in the form of a Gift Card)
PLEASE SEND YOUR PURCHASE BACK TO:
9760 County Road
Clarence Center, NY 14032
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed for the subtotal of your order (we do not refund shipping costs) and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days. Please note that depending on your credit card company and/or bank, processing time may vary.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.